At Marlo, we are committed to providing a secure and convenient checkout experience. All payments are processed securely using Shopify's encrypted payment system.
We currently accept the following payment methods:
Visa
Mastercard
American Express
PayPal
Shop Pay (where available)
Google Pay (where available)
Other supported payment methods may be available depending on your device, browser, and location.
Available payment methods may vary depending on your device and location.
All transactions are encrypted using industry-standard SSL technology. Marlo does not store your full credit or debit card information. Payments are processed securely through Shopify and its trusted payment partners.
Once your payment has been successfully processed, you will receive an order confirmation email containing your order details. If you do not receive your confirmation within a few minutes, please check your spam or junk folder or contact us at support@marlocozy.com.
Your payment method will be authorized and charged when your order is placed. If a payment cannot be authorized, your order will not be processed.
All prices on our website are displayed in Canadian Dollars (CAD).
Applicable taxes are calculated at checkout based on your shipping address and Canadian tax regulations.
Approved refunds are issued to the original payment method used during checkout. Once your return has been received and inspected, refunds are typically processed within 10 business days. Depending on your financial institution, it may take additional time for the refund to appear on your statement.
For more information about returns and refunds, please visit our Refund Policy page.
If you have any questions regarding payments or billing, please contact us:
Marlo
310 Burnhamthorpe Rd W, Unit 1111
Mississauga, ON L5B 4P9 Canada
Email: support@marlocozy.com
Phone: +1 (437) 214-4232