We are committed to transparent customer service and fair return handling for all Marlo products.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. No charge is needed for refunds
To be eligible for a return, your item must be in the same condition that you received it unused, unworn, with tags, and in its original packaging, along with the receipt or proof of purchase.
Refund Processing Time:
Once your return is received and inspected, refunds are processed within 10 business days and issued to the original payment method. Processing times may vary depending on your bank or payment provider.
To start a return, contact us at support@marlocozy.com
If your return is accepted, we will send you instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
Return address:
Return address will be provided after the return request is approved.
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
We accept exchanges within 30 days of delivery for eligible items. To request an exchange, contact us at support@marlocozy.com with your order number and the item you would like exchanged. Once your return is approved and received, a replacement item will be shipped.
To maintain product quality and hygiene, the following items are not eligible for return:
Sale items may be eligible for return unless otherwise stated at checkout.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. If you have not received your refund after 10–15 business days, please contact us at support@marlocozy.com
If more than 15 business days have passed since your refund was approved, please contact us at support@marlocozy.com