All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping times vary depending on your location:
Canada & United States: 7–12 business days
Delivery times may vary due to customs processing, weather conditions, or peak shipping seasons such as holidays.
We offer free shipping on all orders over $100.
For orders under $100, shipping fees are calculated at checkout based on destination and shipping method.
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear after shipment.
If your order has not arrived within the estimated delivery timeframe, please contact us at support@marlocozy.com with your order number. Our team will assist you in locating your shipment or arranging a replacement if necessary.
Customers are responsible for entering the correct shipping address at checkout. Orders shipped to incorrectly entered addresses cannot be refunded or replaced unless the package is successfully returned to us.